Magic City Ford Pickup & Delivery
Made Convenient For You
You can say goodbye to the times of working your whole day around getting your car serviced. Thanks to Ford’s Pickup & Delivery, our team handles every part of the process, and you can stay at home, or work. We come to you, pick your Ford up, service your vehicle, and return it to you, so your day remains disruption-free. You can even quickly schedule an appointment using the FordPass® App. Ford Pickup & Delivery is available for any and all repairs for FordPass Rewards™ members as long as the vehicle is driveable, and the length of the service will vary depending on the circumstances. If you are a FordPass Rewards™ member, Ford Pickup & Delivery is complimentary, and you can use the FordPass® App to make a quick appointment. Download the FordPass® App today and get ready for plenty of fantastic Ford benefits to follow.
A Simple Process
Starting is simple! Customers can call Magic City Ford at 540-463-3196 to schedule an appointment and request an at-home or at-work pickup. We can even accommodate one way pickup or deliveries. We will notify you when we are on our way and receive vehicle updates from our Service team along the way via phone, text or email. Then your vehicle will be delivered back the same day, or as soon as the service is complete.
Pickup and Delivery services help Magic City provide value and convenience to our customers with the intent of earning and maintaining our high level of trust, inspire loyalty and build lasting relationships.
Here, Owners Mean The World
There are a lot of reasons to love being a Ford owner. Ford Pickup & Delivery is one more. Just tell your dealer when and where you'd like to have your Ford picked up - home, work, or anywhere nearby - and they'll come get it, service it at the dealership and return it to you. And the round trip's on us for FordPass® Rewards1 members.
Schedule Service
Call the main service line at 540-463-3196 and ask for the Service Department
Monday | 9:00AM - 6:00PM |
Tuesday | 9:00AM - 6:00PM |
Wednesday | 9:00AM - 6:00PM |
Thursday | 9:00AM - 6:00PM |
Friday | 9:00AM - 6:00PM |
Saturday | 9:00AM - 6:00PM |
Sunday | Closed |
Monday | 7:30AM - 5:30PM |
Tuesday | 7:30AM - 5:30PM |
Wednesday | 7:30AM - 5:30PM |
Thursday | 7:30AM - 5:30PM |
Friday | 7:30AM - 5:30PM |
Saturday | Closed |
Sunday | Closed |
Monday | 9:00AM - 6:00PM |
Tuesday | 9:00AM - 6:00PM |
Wednesday | 9:00AM - 6:00PM |
Thursday | 9:00AM - 6:00PM |
Friday | 9:00AM - 6:00PM |
Saturday | 9:00AM - 6:00PM |
Sunday | Closed |
*1 Pickup and Delivery service may be limited based on distance from dealership. Subject to availability. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a roadside event. Offer is nontransferable. Visit FordPassRewards.com for important program details and terms and conditions.
FAQ
How long will service take?
Every service is different. You’ll discuss timing when you book your appointment.
How will I receive updates about my vehicle service?
We will contact you however you like: phone, text or email.
Is the Ford Pickup & Delivery program available for all repairs?
All warranty and customer-pay repairs are eligible, as long as your vehicle is driveable and not part of a roadside collision.
How do I know which maintenance services I need?
Please refer to your Owner’s Manual, check the service tab in your FordPass® App
Are there any distance restrictions for Ford Pickup & Delivery?
Yes, customer pickup must be within the 15 mile radius from the dealership.
How much does Ford Pickup & Delivery cost?
Ford Pickup & Delivery is complimentary. When you need service, your Ford dealer will pick up and return your vehicle
- Pickup & Delivery service may be limited based on distance from the dealership. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a roadside event. Same-day appointments are not available for this offer. Offer is nontransferable. Number of complimentary Ford Pickup & Delivery services varies based on FordPass Rewards Tier. Visit FordPassRewards.com for important program details and terms and conditions.
Can Ford Pickup & Delivery be used with Roadside Assistance?
Not at this time
Will I get a loaner vehicle?
Loaner vehicles are at the discretion of the dealership, so please confirm when you schedule your service. Alternative options may be offered as well.
How do I resolve billing issues?
All billing and payment questions should be directed to your Ford Dealer.
How do I make changes or cancel my Ford Pickup & Delivery time?
Contact the dealership performing the service directly
Can I change my Ford Pickup & Delivery location?
Contact the dealership performing the service directly.
Who can I talk to if I have any issues with my Ford Pickup & Delivery service?
Contact the dealership performing the service directly.